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Returns & Exchanges

Thank you for shopping at Turban Trunks™. We are thrilled that you like our products enough to purchase them. 

We are confident that you will be fully satisfied with the products you purchase from Turban Trunks™.

All of our products at Turban Trunks™ are individually hand made from hand crafted wooden blocks, they are one of a kind creations and not factory manufactured. As a result products will have subtle variations from one piece to the next, caused by variations in the /her method that the artesian uses, giving the product his unique signature style.

The images and descriptions you will find on our site have been used to best portray the products we sell. We must advise that although we try our upmost to remain completely honest, the information due to the nature of our products cannot be 100% accurate.

We like to celebrate the unique nature of each and every single product we sell. As well as the desirability that goes with the knowledge that you are buying a one off, hand crafted item. However if you do have any questions or queries regarding this please feel free to get in touch with us contact@turbantrunks.com.

As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. 

However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending a full refund or re-fulfilling your order.

To return or exchange a product or report any damage in transit, please get in touch with our customer care within 48 hours of delivery at contact@turbantrunks.com with your order number, date of transaction, delivery address and image(s) of the wrongfully delivered or defective product.

  • Returned merchandise must be in original condition and must not be worn, used, altered, or washed in any manner. Merchandise must have all tags attached or you refund will be forfeited. 

 

Given the nature of our products, we reserve sole discretion to provide resolution to as we deem fit to a situation. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

Order Acceptance/Confirmation

Turban Trunks™ may, at its sole discretion, refuse or cancel any order and limit order quantity in case we cannot fulfil your order for some unavoidable reason. Any amount due to you as a result of such action will be promptly refunded. Turban Trunks may also require additional qualifying information prior to accepting or processing any order. Once we receive your order, we will provide you with an email order confirmation. 

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