The privacy and security of our customers’ data is very important to us and for that reason, Turban Trunks endeavours to ensure that the information provided while browsing and shopping at the Turban Trunks website is secured and not able to be misused.
At Turban Trunks, we only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We collect basic details such as your name and contact details so that we can process your order and keep you updated on the status of the order.
If you register on our website, your actual order details will also be stored with us and you may access this information by logging into your account on our website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details and other info that you have provided.
We ask for your card information only when you are purchasing our products and the card details are submitted via a secure payment gateway using the highest possible level of encryption to ensure the greatest amount of safety and security.
If you do not wish to create an account with us, you will remain completely anonymous as you browse our website and we will not request any details from you till you decide to make a purchase.
Our main purpose in gathering information is for processing your order and providing follow up customer service. For example, we may contact you to provide an update on your order, or to clarify questions related to your order. We also use this information to get your feedback for improving our products and services.
Our website uses Secure Socket Layer (SSL) technology to secure the personal information that you enter on the website before it is sent to us. Our website also uses this technology to encrypt credit card and billing information while it is transmitted over the internet. We do not record or retain your card information at all as it is directly passed over to the payment gateway for processing through the Secure Socket Layer (SSL).
To confirm that the SSL technology is being used, you can look out for either a solid key or a locked padlock icon that will appear in the lower right of your browser window. The payment gateway sends the credit card information your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.
Turban Trunks will not share, rent or sell your information with any other company. However, please note that we will need to pass your name and address on to a third party in order to make delivery of the product to you (for example to the shipping company we partner with to make all deliveries).
At times, we may provide links to other company websites which we believe may be of interest to you. However, please note that we are not responsible for the content or services on these sites, and if you choose to explore these links we suggest you review their privacy policies.
We also reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
It is a simple process to update your account information. Simply select the ‘Log in’ option from the My Account menu on the top of the website and select ‘Customer Info' option from the same My Account menu after logging in. Please note that we do not store your credit/debit card information in your personal profile.
We will be sorry to see you go but all you need to do to remove your name from our distribution list is to send a blank email to firstname.lastname@example.org.
By providing any information to us, you hereby represent and warrant to the Turban Trunks website that:
Furthermore, you shall indemnify and hold harmless the Website and each of the Website’s officers, directors, contracts or agents and any third party relying on the information provided by you in the event you are in breach of this policy.
You also undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Notwithstanding anything to the contrary, the Website shall not be held responsible for any loss, damage or misuse of the information provided by you.