Welcome to Turban Trunks

Privacy Policy

The privacy and security of our customers’ data is very important to us and for that reason, Turban Trunks endeavours to ensure that the information provided while browsing and shopping at the Turban Trunks website is secured and not able to be misused.

This privacy policy (“Privacy Policy”) shall form an integral part of the Conditions of Use of the Website (“Terms”) set out here and shall be read along with the Conditions. Any capitalized term not specifically defined herein shall draw its meaning from the meaning ascribed to such term in the Conditions.

We are TurbanTrunks.com, a site operated by Kavita Textile Traders based out of Mumbai, India, the principal address for which is 5th Floor, Gopal Bhavan, 199, Princess Street, Mumbai, Maharashtra – 400002. In this Privacy Policy, references to “you” and “User” mean any person submitting any data to us or our agent or the Website.

We shall only use your name and other information which relates to you in the manner set out in this Privacy Policy. 

What information does Turban Trunks collect and when does it collect it?

At Turban Trunks, we only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We collect basic details such as your name and contact details so that we can process your order and keep you updated on the status of the order.  

If you register on our website, your actual order details will also be stored with us and you may access this information by logging into your account on our website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details and other info that you have provided.

We ask for your card information only when you are purchasing our products and the card details are submitted via a secure payment gateway using the highest possible level of encryption to ensure the greatest amount of safety and security.

When you browse our website, we also use “cookies” or bits of tracking data to gather information about your preferences. This includes your internet service provider’s address and your clicks and activity on our website. We do not trace this information to individual customers and will never use cookies to save confidential information such as passwords or credit/debit card information.

If you do not wish to create an account with us, you will remain completely anonymous as you browse our website and we will not request any details from you till you decide to make a purchase.

Why do we collect this information?

Our main purpose in gathering information is for processing your order and providing follow up customer service.  For example, we may contact you to provide an update on your order, or to clarify questions related to your order. We also use this information to get your feedback for improving our products and services. 

What steps does Turban Trunks take to ensure that my information stays secure?

Our website uses Secure Socket Layer (SSL) technology to secure the personal information that you enter on the website before it is sent to us. Our website also uses this technology to encrypt credit card and billing information while it is transmitted over the internet. We do not record or retain your card information at all as it is directly passed over to the payment gateway for processing through the Secure Socket Layer (SSL). 

To confirm that the SSL technology is being used, you can look out for either a solid key or a locked padlock icon that will appear in the lower right of your browser window. The payment gateway sends the credit card information your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

 Does Turban Trunks share my information with other companies?

Turban Trunks will not share, rent or sell your information with any other company.  However, please note that we will need to pass your name and address on to a third party in order to make delivery of the product to you (for example to the shipping company we partner with to make all deliveries).

At times, we may provide links to other company websites which we believe may be of interest to you. However, please note that we are not responsible for the content or services on these sites, and if you choose to explore these links we suggest you review their privacy policies.

We also reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

How do I update my account information?

It is a simple process to update your account information. Simply select the ‘Log in’ option from the My Account menu on the top of the website and select ‘Customer Info' option from the  same My Account menu after logging in. Please note that we do not store your credit/debit card information in your personal profile.

How do I remove my name from your email list?

We will be sorry to see you go but all you need to do to remove your name from our distribution list is to send a blank email to unsubscribe@turbantrunks.com.

Do I have any responsibilities regarding the information I provide to Turban Trunks?

By providing any information to us, you hereby represent and warrant to the Turban Trunks website that:

  1. All information supplied in relation to you is true, correct, current and updated.
  2. All information given does not belong to any third party, and if it does belong to a third party, you are authorized by such third party to use, access and disseminate such information.

Furthermore, you shall indemnify and hold harmless the Website and each of the Website’s officers, directors, contracts or agents and any third party relying on the information provided by you in the event you are in breach of this policy.

You also undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Notwithstanding anything to the contrary, the Website shall not be held responsible for any loss, damage or misuse of the information provided by you.

If you have any further queries or need clarifications regarding our privacy policy or would like to make some comments or suggestions, please do drop us an email on contact@turbantrunks.com